Question 1

What makes Jai Shree dry fruits different from market products?

Accepted Answer

Our dry fruits are sourced directly from origin farms — almonds from California & Spain, cashews from Vietnam & West Africa, pistachios from Iran & USA, and dates from Saudi Arabia. Every batch is vacuum-packed within 48 hours of grading, with zero artificial preservatives or sulphur treatment. We are FSSAI certified and follow international food safety standards.

Question 2

Are your products free from preservatives and chemicals?

Accepted Answer

Yes, 100%. We never use sulphur dioxide, artificial colours, mineral oil coating, or any chemical preservatives. What you get is the pure, natural dry fruit — nothing added. Our packaging uses food-grade nitrogen flushing to extend shelf life naturally.

Question 3

What is the shelf life of your products?

Accepted Answer

Vacuum-packed whole dry fruits: 12 months. Roasted/salted variants: 6 months. Dates and figs: 8–10 months. Always store in a cool, dry place. After opening, refrigerate and consume within 30 days for best flavour.

Question 4

Do you offer organic certified products?

Accepted Answer

We currently offer conventional premium grades that are free from chemical treatment. Certified organic variants for almonds and cashews are available in our bulk B2B range. Retail organic range is launching Q3 2025.

Question 5

What does 'A+ Grade' mean on your products?

Accepted Answer

A+ Grade refers to our internal quality classification. It means: uniform kernel size, minimum 98% whole kernels (no broken), whiteness score above 8/10 for cashews, moisture below 5%, and zero insect/foreign matter. This is stricter than standard FSSAI norms.

Question 6

How long does delivery take?

Accepted Answer

Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata): 2–3 business days. Tier-2 cities: 3–5 business days. Remote areas: 5–7 business days. All orders are dispatched within 24 hours of payment confirmation (Monday–Saturday).

Question 7

Is there a minimum order value?

Accepted Answer

For retail orders: minimum cart value is ₹149. Free shipping on orders above ₹499. For B2B/bulk orders: minimum 5 kg per variant. Contact us on WhatsApp for bulk pricing and logistics.

Question 8

Do you ship pan-India?

Accepted Answer

Yes, we ship to all 28 states and 8 union territories. We use Delhivery, Shiprocket, and Xpressbees as our logistics partners for reliable, trackable delivery.

Question 9

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive an SMS/WhatsApp message with the tracking number and courier partner details. You can also log in to your account and check 'My Orders' for real-time status updates.

Question 10

What if my order arrives damaged or tampered?

Accepted Answer

Please take an unboxing video at the time of delivery. Contact us within 24 hours via WhatsApp (+91 75685 77968) with the video. We will send a fresh replacement at no cost — no questions asked.

Question 11

What payment methods do you accept?

Accepted Answer

We accept UPI (PhonePe, GPay, Paytm), all debit/credit cards (Visa, Mastercard, RuPay), net banking, and EMI on cards above ₹3,000. All payments are processed via Razorpay — a PCI-DSS compliant gateway with 256-bit SSL encryption.

Question 12

How do promo codes and discounts work?

Accepted Answer

Enter your promo code in the cart before checkout. Codes are case-insensitive. WELCOME15 gives 15% off your first order. CASHEW10 gives 10% off cashew products. Codes cannot be combined. Minimum order values may apply.

Question 13

What are JS Coins and how do I earn them?

Accepted Answer

JS Coins are our loyalty reward points. You earn 1 coin per ₹1 spent. Signup bonus: 50 coins. Review bonus: 20 coins per review. Referral bonus: 100 coins. 100 JS Coins = ₹25 discount on your next order. Coins are valid for 12 months.

Question 14

Do you offer bulk/wholesale pricing?

Accepted Answer

Yes. For orders above 5 kg, we offer special B2B pricing — typically 15–25% lower than retail MRP. WhatsApp us at +91 75685 77968 with your requirement (product, quantity, delivery state) for a custom quote within 2 hours.

Question 15

Are GST invoices provided?

Accepted Answer

Yes. We provide GST-compliant tax invoices for all orders. Our GSTIN is 08XXXXX1234Z1. For B2B buyers needing specific invoice formats, contact us before placing the order.

Question 16

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free return/replacement policy from the date of delivery. If you are not satisfied with the quality for any reason — size, freshness, taste — contact us within 7 days. We will arrange a pickup and full refund or replacement.

Question 17

How long does a refund take?

Accepted Answer

Refunds are processed within 24–48 hours of pickup confirmation. It typically reflects in your bank account within 3–7 business days depending on your bank. UPI refunds are faster — usually within 2 hours.

Question 18

What items cannot be returned?

Accepted Answer

Opened/partially consumed products cannot be returned unless there is a genuine quality issue. Gift hampers and custom combo packs are non-returnable once opened.

Question 19

Are dry fruits good for weight loss?

Accepted Answer

Yes — in moderation. Almonds, walnuts, and pistachios are excellent for weight management due to their fibre and healthy fat combination that keeps you satiated longer. Portion size: 20–30g per day. Avoid salted or sugar-coated variants for best results.

Question 20

Which dry fruits are best for diabetics?

Accepted Answer

Walnuts, almonds, and pistachios have low glycaemic index and are safe for most Type 2 diabetics. They help regulate blood sugar. Avoid dates, figs, and raisins in large quantities as they are higher in natural sugars. Always consult your doctor for personalised advice.

Question 21

Can children eat dry fruits daily?

Accepted Answer

Yes, dry fruits are excellent nutrition for children above 3 years. Recommended: almonds for brain development, cashews for zinc and immunity, raisins for energy. Powder or soak overnight in water for toddlers. Whole nuts are a choking hazard for children under 3.

Question 22

Which dry fruits help with hair and skin health?

Accepted Answer

Almonds (Vitamin E — skin glow), walnuts (Omega-3 — hair growth), cashews (biotin and zinc — nail and hair strength), dried apricots (beta-carotene — skin health). Our premium grades retain maximum micronutrients due to minimal processing.

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